EZ Helpdesk

Getting Started 19

• How do I add a teacher or user?
• How do I add a full class of students?
• How do I add an individual student?
• How do I move a student to a new class?
• How do I delete a student?

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Class Sheet 24

• How To Navigate the Class Sheet
• How do I edit a student name?
• How do I move a student to a new class?
• How do I delete a student?
• How do I manually add laps?

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Programs 16

• What is a program?
• Creating a new program.
• Scanning laps on the app with multiple programs.
• What does "You currently do not have an active program" mean?
• No program to choose from on the app before scanning.

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Classes 4

• How do I create a class?
• How to delete a whole class
• Message saying Names Aren't Valid when Pasting Students
• How to Assign Users / Teachers to Their Class

FAQ 12

• What is EZ Tally®?
• Am I able to print the graphs from the stats page?
• Can I change the lap size?
• How do I add Awards and Award Levels?
• How do I add students to a class using the Copy and Paste method?

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Stats 4

• Generating reports
• Generating a Timing Report
• Video test
• Description of Reports

Exercise Equivalency Sheet 2

• Using the Activity Recording Sheet
• Parent/Student Scanning From Home

Roster 4

• What is the Roster Page?
• How to add groups of inactive students to a class
• How to add students to the Roster?
• How to Delete a Student from the Inactive Student Roster

Account Clean-Up 16

• Which Clean-Up Do I Choose?
• Do I Remove Old Data or Keep Old Data?
• Why Am I Collecting QR Cards I Plan to Reuse?
• What is the Account Clean-Up Program and Why Do I Create it?
• How to scan the cards you're keeping during the EZ Scan Account Clean-Up 2021

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FAQ 23

• Can I use multiple devices to scan?
• How To Scan and Sync Data Using the EZ Scan 2 App
• Student name is not showing up when scanned.
• When should I sync the app?
• What is a practice session?

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Timing 1

• Start a session that tracks the students time.

General Questions 15

• If I do a trial first, can I use that account for EZ Scan®?
• Do I have to pay for both EZ Tally® and EZ Scan®?
• How are EZ Tally® and EZ Scan® sold?
• Are discounts available?
• How do I renew my account?

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Reports 3

• How to Track Participation
• How to View Leaderboards
• Overview of Each Report’s Output

Distance Learning 2

• How to Setup EZ Scan for Distance Learning
• How to Use EZ Scan at Home for Parents/Students

Account Setup Service 2

• New User Account Setup Service
• Existing User Account Setup Service