FAQ

Can I use multiple devices to scan?
You can use as many devices as you need. Students may scan at any device, and the data will sync to the appropriate account in the database.  However, t...
Tue, Jul 30, 2019 at 10:51 AM
Student name is not showing up when scanned.
The number one reason that the name did not show up on the app is that a student was created on the website, and the app was not synced before the scanning ...
Tue, Jul 30, 2019 at 12:16 PM
When should I sync the app?
We recommend syncing the app both before and after each scan session. When you sync the app before the scan session, it updates the app with any changes to ...
Tue, Jul 30, 2019 at 1:07 PM
What is a practice session?
A practice session can be used to test out the program or allow the students opportunity to practice scanning without the data being added to their account....
Mon, Jul 16, 2018 at 10:02 AM
No program available to select on the EZ Scan app.
Log into the EZ Tally website and click on "Edit My School." Click on "Programs." Check to see if today's date is within the date...
Mon, Jul 16, 2018 at 10:08 AM
How does EZ Scan work with EZ Tally?
The EZ Scan 2 app is used to scan the students QR codes when they run. After the running session is complete, you will sync the laps that have been recorded...
Tue, Jul 30, 2019 at 12:32 PM
It appears your school does not have correctly configured students.
The most common cause is the dates of the program are out the range. Log into the website at https://ezmileageclub.com Click on "Edit my School."...
Mon, Jul 16, 2018 at 10:09 AM
Why is the sync date on the app different from the website?
The sync date that is listed on the website is the date that any new laps were synced to the database. If you have a device that is having trouble syncing, ...
Tue, Jul 30, 2019 at 12:42 PM
The camera screen is blank on the app.
If the app does not have access to the camera when you start a scan session the app will look like the image below. To give the app access to use the ...
Mon, Jul 16, 2018 at 10:10 AM
The picture and sound are not working on the EZ Scan app.
Open the app and click on "Settings." Click on "Managed Installed Themes" at the top of the settings page. If the themes do not have a...
Mon, Jul 16, 2018 at 10:12 AM