The most common cause of this error is the dates of the current program are out the range of the current date.
Log into the website at https://ezmileageclub.com
Click on "Edit my School."
Click on "Programs."
Check to see if today's date is within the date range of the program you want to use.
If the start date is the same as today's date, move the date back a day and click "Save."
If the end date has passed, change the end date and click "Save."
If the dates look OK, verify that there are students within the Classes of that program.
Once changes are made to the dates or students, log out of the EZ Scan 2 app on the device(s).
Then log back into the EZ Scan 2 app with your username and password.
Press the Sync Now button within the app.
Now you should be able to select the program or start a scan session.
If the message still appears on the app contact a customer service agent by either opening a chat from the website, emailing us at help@fitnessfinders.net , or calling (800) 789-9255.