We recommend syncing the EZ Scan app both before you start a scan session and after you have finished a scan session .
When you sync the app before the scan session, it sends any new information, (like new students, additional laps, new programs or courses, etc.) from the website, to the app. It also ensures the correct total mileage for each student at the start of the scan session.
When you sync the app after the scan session in complete, it sends the laps from that scan session and device to the website.
If you have trouble syncing the app, do not delete the app. Deleting the app erases all laps saved on the device and we are not able to recover the laps. Instead, please contact customer support by either opening a chat from the website, emailing us at help@fitnessfinders.net, or calling 1(800)789-9255.
Note: If you are using multiple devices you will need to sync each device. The devices do not communicate with each other.