FAQ

Can I Use Multiple Devices to Scan?
You can use as many devices as you need. Students may scan their QR card at any device and the data will sync to the database, when the Sync Now button is p...
Wed, Dec 18, 2024 at 1:59 PM
How To Scan and Sync Data Using the EZ Scan App
Open the EZ Scan App on a scanning device Login to the EZ Scan app Press "Sync Now" Press "Start Session" or "Time Session"...
Tue, Sep 10, 2024 at 2:03 PM
When should I sync the app?
We recommend syncing the app both before and after each scan session. When you sync the app before the scan session, it updates the app with any changes to ...
Tue, Jul 30, 2019 at 1:07 PM
What is a practice session?
A practice session can be used to test out the program or allow the students opportunity to practice scanning without the data being added to their account....
Mon, Jul 16, 2018 at 10:02 AM
How does EZ Scan work with EZ Tally?
The EZ Scan 2 app is used to scan the students QR codes when they run. After the running session is complete, you will sync the laps that have been recorded...
Tue, Jul 30, 2019 at 12:32 PM
No Program to Choose from the App before Scanning
If you do not see a program available to select before starting a scan session, then the current date is outside the "Start" and "End" d...
Tue, Aug 13, 2024 at 11:55 AM
It appears your school does not have correctly configured students.
The most common cause of this error is the dates of the current program are out the range of the current date. Log into the website at https://ezmileage...
Mon, Apr 29, 2024 at 11:26 AM
Why is the sync date on the app different from the website?
The sync date that is listed on the website is the date that any new laps were synced to the database. If you have a device that is having trouble syncing, ...
Tue, Jul 30, 2019 at 12:42 PM
The camera screen is blank on the app.
If the app does not have access to the camera when you start a scan session the app will look like the image below. To give the app access to use the ...
Mon, Jul 16, 2018 at 10:10 AM
How to Fix the White Screen on the EZ Scan App - Apple Devices
If you are experiencing a white or blank screen in the EZ Scan app, in place of the camera on your Apple device, follow these steps: 1. Go to Settings o...
Tue, Sep 10, 2024 at 2:02 PM