When you scan a QR Card with the EZ Scan 2 App, the corresponding student name should appear below the camera, along with the number of laps the student has completed in the current scan session. 

 

If that is not happening, there are a few possibilities as to the cause. 

Please try the troubleshooting steps that follow.

 

Troubleshoot Step #1 - QR Card Scans, but no student name shows, only lap 1

First verify the scanning device has the most recent update of students from the EZ Tally database.   

To do this: 

  1. Logout of the EZ Scan app  
  2. Log back in with your username and password 
  3. Press Sync Now 
  4. Choose Start Session 
  5. Select the program the student is in, and you want to send laps to 
  6. Select the correct course 
  7. Start Session 
  8. Try to scan the QR Cards in question.  Did the name and lap # show?   
    1. If yes, you are all set.  
    2. Finish out the last two steps.   
    3.  If not, then please try Troubleshooting Step #3.  
  9. Stop Session when finished 
  10. Press Sync Now  

 

Troubleshoot Step #2 - QR Card will NOT scan at all (no laps show on app screen)

If you have printed your own QR Cards, please try reprinting QR cards for a few of the students who are not scanning. When you do that, be sure to select "Fit to Page" in the print preview section. Sometimes, the QR cards at the bottom and sides of the paper get cut off when printing and so selecting fit to page will ensure they don't get cut off.  

(https://ezmileageclub.freshdesk.com/support/solutions/articles/36000037229-how-do-i-print-the-qr-codes-) 

With a new QR Card ready for the student, please start a new scan session and scan the new card. 

Did the student's name and lap # show?   If yes, you are all set.  

If not, then please try Troubleshooting Step #3.


 

Troubleshoot Step #3  

If the above steps do not work, or you are using hard plastic printed QR cards purchased from Fitness Finders and cannot reprint the QR Code.  Then the issue is most likely caused by the QR Card being linked to a previous Student ID # in the EZ Tally database.  


This happens when students are deleted from a program (or a new program is created) and the students are inputted from scratch, instead of selecting them from the Inactive Student Roster (Edit My School --> Roster tab).  When the student is created from scratch, a new Student ID number is created and therefore a new QR Code is associated with that [version of the] student's name, in the database. 

 

If you do not want to, or cannot, print new QR Cards, you must add the student to the current program from the Inactive Student Roster. 

You can do this by: 

  1. Clicking Edit My School at the top of the screen 
  2. Click the Roster tab 
  3. Scroll down to the Inactive Student Roster , and search for the student's name.  
  4. Click on the check mark to the left of the student's name. 
  5. Click the Add to Program button, Choose the Class
  6. Click OK. 

 

 (https://ezmileageclub.freshdesk.com/support/solutions/articles/36000302236-how-to-add-groups-of-inactive-students-to-a-class) 

 

When you've finished adding students to the current program, click on Class Sheet (top of the window) and search for the student in the class.  You will see two instances of that student.  If one instance has laps, and one doesn’t, then delete the student with zero laps (You can do this by clicking on the student’s name and choosing Delete). 


You can do this for each student that is not scanning correctly. 

Once you are finished moving students from Inactive to Active, all the devices you use to scan sessions, need to be Logged out, logged in, and re-Synced: 

 

1. Logout of the app  

2. Log back in with the email and password 

3. Press Sync Now 

4. Choose Start Session 

5. Select the program the student is in, and you want to send laps to 

6. Select the correct course 

7. Start Session 

8. Try to scan the QR Cards in question.  The device should now show the student's name when scanned.  

9. Stop Session when finished 

10. Press Sync Now