If the sync button does not do anything when selected, force close the app and try to sync it again when you open the app back up. 

If the sync button still does not work after the force close, turn the device off and back on, then try to sync again. 

If the sync button still does not function, go to settings on the app and send the data and log files from the device. Then contact a customer service agent by either opening a chat from the website, emailing us at help@fitnessfinders.net, or calling 1(800) 789-9255. 


How to send data and log files:

  1. Click on the settings tab on the app. 
  2. Click on the send data button of the page.
  3. An email will pop-up with the file attached and hit send. 
  4. Do steps 2-3 with the send logs tab.


How to force close the app.

Apple Devices:

  1. Double click on the home button.
  2. Swipe up on the app.

Android Devices:

  1. Open the Settings app.
  2. Choose apps.
  3. Touch the Running tab to view the active apps. 
  4. Choose the EZ Scan 2 app.
  5. Click the Stop or Force Stop button.