The picture and sound are not working on the EZ Scan app. : EZ Helpdesk

The picture and sound are not working on the EZ Scan app. Print

Created by: Jumping Fire Martin

Modified on: Mon, Jul 16, 2018 at 10:12 AM

Open the app and click on "Settings."

Click on "Managed Installed Themes" at the top of the settings page.

If the themes do not have an orange check mark next to them, select the check boxes and click "Download."

If the themes have the orange check mark next to them, go back to the settings page by clicking "Cancel."

Click on the Theme tab and select a different theme, click "OK," then click on "Save Settings."

Open up a practice session to test that the themes picture and sound are working.

If the themes do not work after these steps, contact customer support by opening a chat, creating a support ticket, or calling us at 1(800) 789-9255.

Jumping is the author of this solution article.

Did you find it helpful? Yes No

The picture and sound are not working on the EZ Scan app. Print