We recommend syncing the app both before and after you start a scan session. 

When you sync the app before the scan session, it loads any new students onto the website and also ensures correct mileage for laps that students might have scanned on a different device. 

When you sync the app after the scan session, it ensures that laps from the scan session are sent to the database. 

If you have trouble syncing the app, please contact a customer service agent by either opening a chat from the website, emailing us at help@fitnessfinders.net , or calling 1(800) 789-9255. 

Note: If you are using multiple devices you will need to sync each device. The devices do not communicate with each other.